Service Deflection Assistant
Answers tier-1 service questions in the portal.
Identity & owner
Asset id
ai-service-deflection-assistant
Type
ai-system
Business service
Customer Care
Owner
R. Vermeer
Owning team
Digital Workplace
Environment
production
Location
EU West 1
Trust zone
confidential
Vendor / provider
Azure OpenAI
Criticality
critical
Compliance score
61%
Last configuration audit
2026-08-01
At a glance
- Open incidents0
- Config exceptions0
- Risks on register1
- Dependencies6
- Availability97.58%